Gemma Top

SHIPPING

US ORDERS

We use SEKO for all orders going to the US

REST OF WORLD ORDERS

Depending on location, we use SEKO or DHL

DISPATCH & SHIPPING

All delivery times are quoted in days for metro areas only and are an estimate, not a guarantee. These shipping estimates are provided by our couriers and can vary depending on external factors and location. 

During sales periods, please allow extra time for dispatch and delivery due to the increased volume in orders. 

We aim to ship all orders received by 12pm on the same day. Any orders after this time cannot be guaranteed same day dispatch and will be shipped the following business day. All orders received over the weekend and on public holidays will be shipped the following business day, excluding sale periods. 

INTERNATIONAL TAXES & DUTIES

Orders to some countries may be charged import duties and taxes by your local customs authority. Countries have different laws regarding this and we aren’t able to provide specific quotes and vary depending on the value or the order, the item's fabrication and where it was made. If import taxes remain unpaid this will delay your package from being delivered and will not be refunded. 

STOLEN PARCELS

It is the customers responsibility to nominate a safe and secure shipping address. JGR & STN is not responsible for missing or stolen packages once an order has been delivered to the correct shipping address.

DAMAGED PARCELS

JGR & STN is not liable for any damage to parcels once successfully delivered to the nominated shipping address. 

PARCEL TRACKING

SEKO
To track your order, please visit - https://track.omniparcel.com/

DHL
To track your order, please visit - https://www.dhl.com/ca-en/home.html

NEED MORE INFORMATION?

If you have any questions regarding your order’s shipping, please contact your relative courier:

DHL customer service - https://www.dhl.com/ca-en/home/customer-service.html

SEKO customer service - please contact via us at info@jaggerandstone.com

JGR & STN customer service - info@jaggerandstone.com