Due to recent changes in U.S. trade policy our products are now subject to additional tariffs and duties upon entry into the United States.Please note the following important update to our return policy:
- Duties and tariffs paid at checkout are non-refundable. If you choose to return an item, we will only refund the purchase price of the product, excluding any duties, tariffs, or customs fees paid.
- These charges are assessed by U.S. Customs and Border Protection and are outside of our control.
- Items can only be returned for a refund or store credit, no exchanges.
If you have any questions, please contact our Customer Support team before placing your order.
Returns processed as store credits will receive an additional $10 bonus credit on their return. All credits can be used to make a future purchase and are valid for 3 years from date of issue.
All full priced items can be returned for a refund, please reach out to info@jaggerandstone.com to initiate a return. Please note, the initial shipping fee will not be refunded.
All sale items are final sale and cannot be returned.
You will need to cover the shipping cost of your return to get back to us. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels.
If you have a change of mind in respect of a purchase (e.g. you no longer want the product), we will accept a return within 14 days of purchase and provide you with a store credit + additional $10 or refund.
We won't accept returns for the following:
- Products must be returned in original condition: unworn, unwashed and unused, with original packaging and tags attached. If the returned item does not meet these conditions, your item will be returned to you at an additional charge.
- All sale items are final and we will not be accepting any returns.
- Due to hygiene reasons, underwear, lingerie, or swimwear (including one piece and sets). The protective hygiene strip must remain in place and will not be accepted if removed or altered.
- Products that have inbuilt underwear sewn into them.
- E-vouchers
We process all returns within five days of receiving your items. We will send you an email with the details of your processed return.
Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.
If you believe your item has a fault, please contact our Customer Service team with your order number and images of the fault within 30 days of the item being delivered. Our team will work to resolve this with priority.
All items purchased from our online sale section are final and we will not be accepting any returns. Feel free to reach out to our team via chat or email for any questions regarding fit or sizing prior to purchasing.
Items purchased from a pop-up store can only be returned in store while the pop-up remains open.
All sales are final. No exchanges or store credits will be given.
Please allow extra time for international returns to be delivered to us. We process all returns within five days of receiving your items. We will send you an email with the details of your processed return. Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.