SHIPPING

 

AUSTRALIAN ORDERS

We use Australia Post for all orders within Australia


*excludes Darwin & WA which have longer estimated delivery times.

For orders over $150, we offer FREE STANDARD SHIPPING when delivered within Australia. 


NEW ZEALAND ORDER

We use SEKO for all orders going to New Zealand


For orders over $150, we offer FREE STANDARD SHIPPING to New Zealand. 

 

INTERNATIONAL

Estimated delivery is within 5 - 15 business days.
Costs for International Shipping will be calculated at checkout.

INTERNATIONAL DUTIES & TAXES

Orders to some countries may be charged import duties and taxes by your local customs authority. This includes the recent tariffs for our US customers. Countries have different laws regarding this and we aren’t able to provide specific quotes and vary depending on the value or the order, the item's fabrication and where it was made. If import taxes remain unpaid this will delay your package from being delivered and will not be refunded. 

Key points:

  • D&Ts are calculated on the value of the parcel and are not affected by discount codes, credits or gift cards.
  • It is your responsibility to reach out to your local Customs for more details regarding fees before completing your purchase.
  • D&Ts are non-refundable as they are mandatory for importation. 
  • If you refuse to pay and your parcel is returned to sender, you will be liable for the return shipping cost. This cost will be deducted from your refund. 

 

DISPATCH & SHIPPING

All delivery times are quoted in days for metro areas only and are an estimate, not a guarantee. These shipping estimates are provided by our couriers and can vary depending on external factors and location. 

During sales periods and public holidays, please allow up to 5 business days for dispatch and delivery due to the increased volume in orders. 

We aim to ship all orders received by 11am AEST on the same day. Any orders after this time cannot be guaranteed same day dispatch and will be shipped the following business day. All orders received over the weekend will be shipped the following business day, excluding sale periods and public holidays. 

 

STOLEN PARCELS

It is the customers responsibility to nominate a safe and secure shipping address. JGR & STN is not responsible for missing or stolen packages once an order has been delivered to the correct shipping address.

 

DAMAGED PARCELS

JGR & STN is not liable for any damage to parcels once successfully delivered to the nominated shipping address. 

 

PARCEL TRACKING

Australia Post
To track your order, please visit - www.auspost.com.au/track/

SEKO
To track your order, please visit - https://track.omniparcel.com/

 

NEED MORE INFORMATION?

If you have any questions regarding your order’s shipping, please contact your relative courier:

Australia Post customer service - 13 76 78

SEKO customer service - please contact via us at info@jaggerandstone.com

JGR & STN customer service - info@jaggerandstone.com